SMS Privacy Policy
Last updated: October 29, 2026
1. Introduction
Visual Fluidity (“VF,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information, including information collected through SMS (text message) communications.
This SMS Privacy Policy explains how we collect, use, protect, disclose, and retain information relating to text messages exchanged with Visual Fluidity.
2. Information We Collect and How We Use It
When you communicate with us by SMS or provide your phone number and consent to receive text messages, we may collect:
- Your mobile phone number and name.
- The content of your text messages and our responses.
- Information about your enquiries, product interests, custom furniture requests, and showroom appointments.
- Records of your SMS consent, preferences, and opt-out requests.
- Relevant communication dates and times.
We use this information to:
- Respond to customer enquiries and provide customer support.
- Discuss furniture products, materials, customization options, and quotations.
- Coordinate showroom appointments and follow up on requests.
- Provide relevant order, delivery, and service updates.
- Send promotional messages or offers only where the appropriate consent has been obtained.
- Maintain communication records and comply with applicable legal obligations.
We do not use SMS contact information or message content for purposes unrelated to these activities without an appropriate legal basis or consent where required.
3. Sharing of SMS Information
No mobile opt-in information or text message consent will be shared with third parties or affiliates for their own marketing or promotional purposes.
We do not sell or rent SMS contact information or SMS consent records.
We may share information with service providers that help us operate our communications and business, such as SMS and telecommunications providers, CRM providers, and technical service providers, solely as necessary to provide their services on our behalf and subject to appropriate safeguards.
We may also disclose information where required by law or where necessary to protect our rights, property, safety, or the rights and safety of others.
4. Protection of Information
We use reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No method of electronic transmission or storage can be guaranteed to be completely secure.
5. Data Retention
We retain SMS contact information, message records, and consent records only for as long as reasonably necessary to fulfil the purposes described in this policy, maintain relevant business records, manage communication preferences, resolve disputes, and comply with applicable legal obligations.
When information is no longer required, we will take reasonable steps to delete it or securely dispose of it, subject to applicable retention requirements. Records necessary to honor opt-out requests may be retained to ensure that those preferences continue to be respected.
6. Your Rights and Choices
You may opt out of SMS communications at any time by replying STOP to a text message. You may also contact us directly to request that we stop sending SMS messages.
You may reply HELP for assistance.
Subject to applicable law, you may request access to, correction of, or deletion of your personal information. Certain records may need to be retained where legally required or necessary to document and honor your communication preferences.
7. Changes to This Policy
We may update this SMS Privacy Policy from time to time. Any revisions will be published on this page with an updated revision date.
8. Contact Us
If you have questions about this policy or wish to exercise your privacy rights, please contact:
Visual Fluidity
Email: trade@v-f.us
Phone: +1 888-633-7560
Website: https://www.v-f.us/
SMS Terms & Conditions
SMS Terms and Conditions
Last updated: October 29, 2026
1. SMS Communications
By opting in to receive SMS messages from Visual Fluidity, you agree to receive text messages relating to the types of communications you have consented to receive.
Depending on your interaction with us and the consent you provide, messages may include:
- Responses to customer enquiries and requests for information.
- Showroom appointment confirmations, reminders, and follow-ups.
- Product enquiries, custom furniture quotations, and customer service communications.
- Order, delivery, and service updates.
- Promotional messages, special offers, and company news, where you have provided the required consent.
Consent to receive promotional messages is not a condition of purchasing any product or service.
2. Message Frequency
Message frequency may vary depending on your interactions with Visual Fluidity, your requests, and the types of messages you have agreed to receive.
3. Message and Data Rates
Message and data rates may apply depending on your mobile carrier and service plan.
4. Opting Out
You may opt out of SMS communications at any time by replying STOP to any text message from us. After opting out, you will receive no further SMS messages from that messaging program unless you subsequently opt in again, except for any permitted opt-out confirmation.
5. Help and Support
For assistance, reply HELP to a text message or contact us directly:
Email: trade@v-f.us
Phone: +1 888-633-7560
Website: https://www.v-f.us/
6. Privacy
Your privacy is important to us. We do not sell or share your mobile opt-in information or SMS consent with third parties or affiliates for their own marketing or promotional purposes.
For details about how we collect, use, protect, and retain personal information, please read our SMS Privacy Policy:
https://www.v-f.us/sms-privacy-policy
7. Changes to These Terms
We may update these SMS Terms & Conditions from time to time. Updated terms will be published on this page.
8. Contact Information
Visual Fluidity
Email: trade@v-f.us
Phone: +1 888-633-7560
Website: https://www.v-f.us/